Privacy Policy

1. Information We Collect

Depending on how you interact with TrenchlessPHX, we may collect information that you voluntarily provide and certain information that is automatically collected when you use our website.

Information you provide

• Name and contact information, such as your phone number and email address.
• Property or service information you provide when requesting an estimate, inspection, repair, or other service.
• Messages, questions, appointment details, and other information you submit through our website, phone, email, or other communication channels.
• Information needed to provide services, prepare estimates, process transactions, or communicate with you about your request.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device type, operating system, referring page, pages viewed, approximate usage information, and similar website activity data.

2. How We Use Information

We may use information for purposes including:

• Responding to requests for estimates, inspections, appointments, and service.
• Providing, scheduling, coordinating, and documenting our services.
• Communicating with you about appointments, service updates, questions, and requests.
• Processing payments and maintaining business and transaction records.
• Operating, maintaining, securing, and improving our website and services.
• Understanding website usage and improving the content and user experience.
• Detecting, preventing, and addressing fraud, security issues, misuse, or technical problems.
• Complying with applicable legal, regulatory, accounting, and administrative requirements.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to keep the website functioning, understand how visitors use the site, remember preferences, measure website performance, and improve our marketing or user experience.

Your browser may allow you to control or block cookies. Disabling certain cookies may affect some website functionality. The specific cookies and third-party technologies used on the website may change as our website and services develop.

4. How We Share Information

We may disclose information when reasonably necessary to operate our business and provide requested services. For example, information may be shared with:

• Service providers and vendors that help us operate the website, communications, scheduling, payments, analytics, hosting, or other business functions.
• Professional advisors, insurers, contractors, or business partners when reasonably necessary to provide services or manage business operations.
• Government authorities, courts, regulators, or other parties when disclosure is required by law or necessary to protect legal rights or safety.
• Business transaction parties in connection with a merger, acquisition, financing, sale, restructuring, or similar transaction, where applicable.

We do not sell your personal information to third parties.

5. Third-Party Services and Links

Our website may use or link to third-party services, including mapping, analytics, communication, payment, advertising, scheduling, or social-media services. Those third parties may collect or process information under their own privacy policies and terms.

TrenchlessPHX is not responsible for the privacy practices of websites or services that we do not control. We encourage you to review the privacy policies of any third-party service before providing information to it.

6. Communications and Marketing

If you contact us or request information, we may use the contact details you provide to respond to your request and communicate about services you have requested.

If we send promotional communications where permitted by law, you may opt out by following the unsubscribe instructions in the message or by contacting us. Service-related communications, such as appointment confirmations, scheduling notices, and important information about a requested service, may still be sent.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, online service, email transmission, or electronic storage system can be guaranteed to be completely secure. You should use reasonable care when submitting personal information online.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, meeting legal obligations, and protecting our business and users.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, such as the right to request access to certain information, request correction or deletion, or opt out of certain communications or processing activities.

To make a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.

10. Arizona and U.S. Privacy Rights

TrenchlessPHX is based in Arizona and serves customers in the Phoenix metropolitan area. We comply with privacy obligations that apply to our business and the information we process. Certain U.S. states provide residents with additional privacy rights. If a privacy law applies to you, we will process applicable requests in accordance with that law.

This section is not intended to create rights beyond those provided by applicable law.

11. Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us, please contact us so that we can review and address the situation.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or business practices. When we make changes, we will update the effective date shown at the beginning of the policy. Your continued use of the website after an update means the updated policy will apply to your use of the website, to the extent permitted by law.

13. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact TrenchlessPHX.

14. Important Notice

This Privacy Policy is intended as a general website privacy notice and should be reviewed against the actual technologies, forms, analytics tools, advertising services, payment systems, CRM systems, and other third-party services installed on your website.

Before publishing, have the policy reviewed by your attorney or qualified privacy professional if you need it tailored to specific state privacy laws, advertising practices, text-message marketing, cookies, or other compliance requirements.